• Deployment of Customer Management Solutions.
• Manage Customer Management Solutions' activities and resources.
• Communicate effectively with clients to evaluate industry and business trends.
• Document business requirements to define the architecture and tools of Customer Management Solutions.
• Manage relationships with vendors in support of staff augmentation and systems support.
• Identify and manage the implementation of CRM solution's new and creative opportunities to enhance customer experience.
• Analyze customer requirements and ensure resolutions for all issues.
• Contribute to the development strategies to align with the company business strategy.
• Manage, motivate, develop and assess Customer Solutions team to improve team members’ performance level.
• Develop, implement, and maintain policies, processes and procedures for effective delivery of services and compliance with regulatory guidance.
Job Details
| Date Posted: |
2017-11-29 |
| Job Location: |
Cairo, Egypt |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Construction/Civil Engineering; Consulting Services |
Preferred Candidate
| Career Level: |
Mid Career |
| Nationality: |
Egypt |
| Degree: |
Bachelor's degree |
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